Now Hiring - Leasing Agent | Vicinity at Horn Rapids in Kennewick, WA

$17-$18

Responsibilities The leasing consultant is responsible for coordinating all activities related to apartment rentals, move-ins, moveouts, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction. Primary Responsibilities and Objectives Ability to focus on the needs of others by listening, understanding, and showing empathy and respect. Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all. Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes. Ensures model apartments are in touring condition. Orients prospective and current residents to the property. Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis. Maintains accurate and detailed records of traffic activity by entering applicable information into the computer. Follows up with all prospective residents via phone, mail or email. Converts phone traffic into scheduled appointments with prospective residents in order to tour the property. Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team. Creates and maintains confidential resident files, which include reviewing move-in paperwork with new residents. Completes weekly leasing reports in accurate and timely fashion. Ensures all open and close procedures are completed daily. Assists with ongoing resident relations throughout the occupants tenancy by ensuring requests are responded to promptly and accurately. Responsible for shopping competitive properties. Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired. Assists with processing work order requests for residents and ensures work is completed in a timely manner. Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed. May be asked to assist with planning and implementing resident activities in order to increase resident retention. Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws. Performs other duties as assigned.

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